Email (Primary)

All communication to and from IAC will be via IAC’s university email address [email protected]. Be sure to check your email regularly so you don’t miss any essential or urgent emails from IAC. Most importantly, always inform IAC whenever you change your email address so your preferred email address will be updated IAC database.  

Basic Emailing Etiquette

Do’s:

1. Use your full name (in English) as the email sender so IAC staff knows who the email is from and it will not automatically end up in the spam mailbox. Be sure to change this in your email account settings.
2. Emailing is more formal than texting, for this reason, always begin your email with a greeting and end with a closing.
3. Include a brief, clear, and specific subject line to sum up what the email is all about.
4. Briefly introduce yourself giving your full name, student ID number, and program of study so IAC staff can assist you accordingly.
5. Keep the body of your email short, simple, and to the point.
6. Always reference your attachments in the body of the email and don’t forget to attach your attachments.
7. Allow proper amount of response time between 24-48 hours during normal business hours (Monday – Friday, 8:30 am – 4:30 pm). If no response occurs after that, you can send a follow-up email.

Don’ts:

1. Leave the subject line blank.
2. Write your entire email content in the subject line and leave the body of your email blank.
3. Send multiple emails in a short period of time containing the same message. These emails may be flagged as junk mail by Google Mail and will go directly to the spam mailbox.
4. Expect a fast response if your email is sent after business hours (4:30 pm), during the weekend, or during public holidays, unless it’s an urgent emergency.

LINE App Group 

Stay connected with other international students on campus and international affairs staff using LINE app. Download the app from Google Play or Apple Store, then click this link or scan the QR code to join the “Inter Students PSUPKT” LINE group.